FREQUENTLY ASKED QUESTIONS
HAVE QUESTIONS?
Here you'll find answers to the most frequently asked questions.
01 How do I receive my purchase? +
Once your payment is completed, you will receive access to your purchase directly at the email address used during checkout.
02 What do I receive? +
A file delivered by email (ZIP or PDF) containing the directory for that category: contacts, catalogs, links, and guides. This is not a physical product.
03 Is there a refund? +
If the file does not arrive, is damaged, or you receive a file different from the one purchased, we will correct the issue or provide a refund. As this is digital content, there is no right of withdrawal due to a change of mind once the download has started.
04 Can I use the suppliers from any country? +
Yes. You can access and use the provided information regardless of your location, while always complying with the conditions and requirements applicable in your country.
05 Is it a physical or digital product? +
This is a digital product. You will not receive a physical package at your address.
06 What happens if I don't receive the email? +
First, check your spam, promotions, or junk folders. If you still cannot find it, contact our support team and we will help you. cuevas.ecommerce.info@gmail.com
07 Can I contact you if I have a problem? +
Yes. You can contact our support team through the email address provided in our store. cuevas.ecommerce.info@gmail.com
08 Is the payment secure? +
Yes. Payments are processed through secure and encrypted payment systems to protect your information during checkout.